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Microsoft MB-230問題集無料 & MB-230専門知識

2025年Jpexamの最新MB-230 PDFダンプおよびMB-230試験エンジンの無料共有：https://drive.google.com/open?id=1Vy3A6fjRl3lKHrSEvTiKfpWq-bBJvhtT

Microsoft　MB-230試験を難しく感じる人に「やってもいないのに、できないと言わないこと」を言いたいです。我々JpexamへのMicrosoft　MB-230試験問題集は専業化のチームが長時間で過去のデータから分析研究された成果で、あなたを試験に迅速的に合格できるのを助けます。依然躊躇うなら、弊社の無料のMicrosoft　MB-230デモを参考しましょう。そうしたら、Microsoft　MB-230試験はそんなに簡単なことだと知られます。

JpexamのMicrosoftのMB-230の試験問題と解答はあなたが受験する前にすべての必要とした準備資料を提供しています。MicrosoftのMB-230の認証試験について、あなたは異なるサイトや書籍で色々な問題を見つけることができます。しかし、ロジックが接続されているかどうかはキーです。Jpexamの問題と解答は初めに試験を受けるあなたが気楽に成功することを助けるだけではなく、あなたの貴重な時間を節約することもできます。

>> Microsoft MB-230問題集無料 <<

試験の準備方法-一番優秀なMB-230問題集無料試験-ユニークなMB-230専門知識

多くのお客様は、当社のMB-230試験問題の価格に疑問を抱いている場合があります。真実は、私たちの価格が同業者の間で比較的安いということです。避けられない傾向は、知識が価値あるものになりつつあることであり、それはなぜ良いMB-230のリソース、サービス、データが良い価格に値するかを説明しています。私たちは常にお客様を第一に考えます。したがって、割引を随時提供しており、1年後にMB-230の質問と回答を2回目に購入すると、50％の割引を受けることができます。低価格で高品質。これが、MB-230準備ガイドを選択する理由です。

Microsoft MB-230試験は、Microsoft Dynamics 365カスタマーサービス機能コンサルタントになりたい専門家向けに設計されています。この試験では、Microsoft Dynamics365を使用してカスタマーサービスソリューションの実装と構成における候補者の知識とスキルを測定します。試験の合格は、ケースの管理、知識ベース、キュー、資格、サービスレベルの合意など、顧客サービス機能に関する候補者の専門知識を検証します。

Microsoft Dynamics 365 Customer Service Functional Consultant 認定 MB-230 試験問題 (Q245-Q250):

質問 # 245
You are the Dynamics 365 administrator for a help desk. You merge CaseB into CaseA. You need to examine each case and determine what occurred.
What is the result of the merge? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation

質問 # 246
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-skill-routing-create-rating-model

質問 # 247
A company uses Dynamics 365 for Customer Service.
You need to document the case resolution process.
How are each of the cases resolved? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/customer-service-hubuser-guide-case-sla

質問 # 248
You ate creating a bot by using Power Virtual Agents to work within Dynamics 365 Customer Service. The bot must support voice and chat capabilities. The bot must also meet the following requirements:
* When a user starts the conversation, the bot should ask if they need help with installation or support.
* The user must be able to talk to a live person when requested.
You need to configure the bot.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

質問 # 249
Case Study 2 - Lamna Healthcare
Background
Lamna Healthcare Company provides health care services to communities across the region. The company provides telehealth services only and does not offer in-person appointments. The company has staff that speak English and Spanish.
The company is open from 8 AM to midnight Monday through Friday to provide services. Patients can make appointments by calling or using the internet. All appointments are conducted by phone or by using a computer.
Current environment. Services
Lamna provides two types of appointments: wellness and sick. A doctor and a nurse are scheduled for each sick appointment. A doctor or a nurse are scheduled for wellness appointments.
Current environment. Employees
General
Employees are located in the Pacific and Eastern time zones.
Case representatives
Case representatives handle incoming calls, provide information to patients for appointments, and schedule follow-up calls with doctors. Case representatives can also help with people who want to chat online.
All case representatives work eight-hour shifts. Case representatives typically focus on cases that involve one type of illness. The case representatives may back up others when call volumes are large.
Several case representatives speak both Spanish and English. The only company holidays the case representatives have off are New Year's Eve day and New Year's Day.
Customer satisfaction and escalation
Customer satisfaction representatives monitor all activity and ensure that there is a uniform process for all calls. Case managers schedule shifts and are a point of escalation.
Requirements. System and resources
* Each employee must use the system.
* Case managers must be users in the system but must not be available for the scheduling rotation or manually assigned.
* Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Cases
* The system must support live chats, texting, and Twitter.
* Case representatives must be able to chat, text, and tweet without exiting the system they use to track calls.
* Case representatives must be able to chat live only with customers whose calls are routed or assigned to them.
* Managers must be able to monitor all communication as well as add or delete quick replies.
* Customer satisfaction representatives must be able to read agent scripts and workflows.
* A live chat must pop up each time someone fills out the form to register for an appointment. The live chat must automatically be sent to the case representative who is best qualified to answer the question.
* There are two type of queues: regular and escalated.
* Tickets must be routed to the most qualified representative for the illness.
* Tickets assigned to a representative must be automatically placed in that representative's queue.
Requirements. Chat escalation process
* Each division must have one manager for escalations.
* Patients who request an escalation from the website must automatically be routed to a chatbot.
The patient will answer predefined questions and will be alerted that someone will call them back. Chat transcripts must be sent to the appropriate manager.
* Only escalations must go to the chat bot.
* You must create two types of Omnichannel queues: regular and escalated.
* Only managers must be able to access the Omnichannel Insights dashboard.
Requirements. Managers
* Managers must be able to review weekly productivity reports for representatives by using Omnichannel Insights dashboards.
* Managers must be able to monitor patient moods during patients' conversations with representatives.
* Managers must be able to determine whether a patient is feeling negative during a live chat with a representative.
Requirements. Appointments
* Representatives must be able to schedule appointments and see everyone's free/busy time during their scheduled working hours.
* Appointments must be scheduled by representatives in open time slots for nurses and doctors.
* Nurses and doctors must be booked for 30-minute time slots.
* Patients must be offered at least three alternative times to schedule an appointment.
Requirements. Analytics
* You must implement Customer Insights to keep track of how well representatives are managing customers' requests.
* Analytics must be viewable only in the production environment.
* You must ensure that only escalation managers can create workspaces and control access to workspaces
* Case representatives must be rated on knowledge of their primary specialty and their backup specialty.
* Case representatives must only be able to view workspaces.
* Managers must be able to review dashboards in the Chat channel to ensure that case representatives are meeting their objectives.
Hotspot Question
You need to select which setting needs to be configured for each setup.
Which settings should you select? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

正解：

解説：

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-workstreams
https://docs.microsoft.com/en-us/dynamics365/customer-service/enable-skill-routing-create- rating-model

質問 # 250
......

JpexamクライアントにMB-230学習資料の3つのバージョンを提供し、PDFバージョン、PCバージョン、APPオンラインバージョンが含まれます。異なるバージョンは、Microsoft独自の利点とメソッドの使用を後押しします。 MB-230試験トレントの内容は同じですが、クライアントごとに異なるバージョンが適しています。たとえば、PCバージョンのMB-230学習教材は、Windowsシステムを搭載したコンピューターをサポートします。その利点には、実際の操作試験環境をシミュレートし、試験をシミュレートでき、期間限定試験に参加できることです。そして、バージョンが何であれ、ユーザーは自分の喜びでMB-230のMicrosoft Dynamics 365 Customer Service Functional Consultantガイド急流を学ぶことができます。タイトルと回答は同じであり、コンピューターまたは携帯電話またはラップトップで製品を使用できます。

MB-230専門知識: https://www.jpexam.com/MB-230_exam.html

さらに、MB-230ガイドトレントに関する詳細情報を提供する当社のWebサイトにアクセスできます、Microsoft MB-230問題集無料それでも恐れることはありません、Microsoft MB-230問題集無料ショートカットは一つしかないです、Microsoft MB-230問題集無料全部の問題集は弊社の専業認証人員が念入りに編纂されたものです、そうすれば、実際のMB-230試験についての情報と特徴を得ることができます、Microsoft MB-230問題集無料 ”答えはもちろんですよ、恐いMicrosoftのMB-230試験をどうやって合格することを心配していますか。

螢が消えてしまったあとでも、その光の軌跡は僕の中に長く留まっていた、はぁやっぱMB-230り、あなただったわね歩道の真ん中で、少し前屈みになりながら呼吸を整えている小柄な老女がふぅっと声を上げながら体を起こすと、目を輝かせて沙月を見つめていた。

高品質-有効的なMB-230問題集無料試験-試験の準備方法MB-230専門知識

さらに、MB-230ガイドトレントに関する詳細情報を提供する当社のWebサイトにアクセスできます、それでも恐れることはありません、ショートカットは一つしかないです、全部の問題集は弊社の専業認証人員が念入りに編纂されたものです。

そうすれば、実際のMB-230試験についての情報と特徴を得ることができます。

P.S. JpexamがGoogle Driveで共有している無料かつ新しいMB-230ダンプ：https://drive.google.com/open?id=1Vy3A6fjRl3lKHrSEvTiKfpWq-bBJvhtT

Bob King Bob King

Biography

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