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Practice CASM Exams - CASM Exams Training

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Peoplecert CASM Exam Syllabus Topics:

Topic
Details

Topic 1

Continuous Process Improvement: Discusses the necessity of ongoing process improvement through reviews and automation, ensuring that processes evolve to meet changing needs effectively.

Topic 2

Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.

Topic 3

Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.

Topic 4

Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which of the following would NOT help sustain improvements?

A. Provide ongoing training to existing employees
B. Solicit feedback when changes are made
C. Communicate successes, failures, and lessons learned
D. Increase the velocity of Teams

Answer: D

Explanation:
Sustaining improvements in Agile Service Management requires fostering a culture of learning, feedback, and collaboration. Simply increasing the velocity of teams does not inherently sustain improvements and can sometimes lead to burnout if not managed properly.
A . Incorrect. Ongoing training equips employees with the skills needed to adapt to changes, which sustains improvements.
B . Correct. While increasing velocity is desirable, it does not directly sustain improvements and may have negative impacts without adequate support.
C . Incorrect. Sharing successes and lessons learned builds a culture of continuous improvement.
D . Incorrect. Soliciting feedback ensures that changes remain relevant and effective, a key factor in sustaining improvements.
Reference:
ITIL 4: Continuous Improvement principles.
Scrum and Agile: Importance of sustainable delivery practices.

NEW QUESTION # 16
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

A. The Product Owner
B. The Agile Practice Owner
C. The Team
D. The Agile Service Manager

Answer: A

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner

NEW QUESTION # 17
Which is NOT an ITIL Guiding Principle?

A. Understand and increase the flow of work
B. Start where you are
C. Collaborate and promote visibility
D. Progress iteratively with feedback

Answer: A

Explanation:
ITIL 4 defines specific guiding principles that help organizations adopt and adapt practices in a service management context. Let's analyze the options:
A . Correct. "Start where you are" encourages building upon existing capabilities instead of starting from scratch.
B . Incorrect. While understanding flow is crucial in Lean practices, this specific phrasing is not an ITIL guiding principle. ITIL focuses more on holistic principles such as collaboration and iteration.
C . Correct. "Progress iteratively with feedback" reflects Agile and Lean practices in ITIL, ensuring incremental improvements with customer input.
D . Correct. Collaboration and visibility are key to ITIL 4 principles, promoting shared understanding and transparency.
Reference:
ITIL 4 Guiding Principles: Axelos ITIL 4 Foundation materials.

NEW QUESTION # 18
Which of the following is Scrum based on?

A. Timeboxed iterations
B. Lean
C. DevOps Principles
D. Sequential activities

Answer: A

Explanation:
Scrum is built around timeboxed iterations called Sprints, where teams work in a fixed period (typically 1-4 weeks) to deliver a potentially shippable product increment.
A . Incorrect. While Scrum incorporates some Lean principles, its foundation is timeboxing, not Lean.
B . Incorrect. Scrum and DevOps are complementary but distinct. Scrum is not based on DevOps principles.
C . Correct. Timeboxing is a core aspect of Scrum, ensuring focused delivery within a defined timeframe.
D . Incorrect. Scrum rejects sequential (Waterfall-like) processes in favor of iterative and incremental work.
Reference:
Scrum Guide 2020: Sprints and Timeboxing

NEW QUESTION # 19
An Agile Service Manager is what type of leader?

A. Inspiring Leader
B. Project Leader
C. Accountable Leader
D. Servant Leader

Answer: D

Explanation:
The Agile Service Manager embodies the role of a Servant Leader, focusing on enabling and empowering the team to succeed rather than exerting top-down control.
A . Incorrect. While an Agile Service Manager can be inspiring, the primary focus is on serving the team and organization.
B . Incorrect. Accountability is important, but the Agile Service Manager prioritizes serving others.
C . Correct. As a Servant Leader, the Agile Service Manager removes impediments, supports the team's autonomy, and ensures alignment with Agile values.
D . Incorrect. A Project Leader manages timelines and resources in traditional project management, which contrasts with the Agile Servant Leader role.
Reference:
Scrum Guide 2020: The Scrum Master as a Servant Leader.
ITIL 4: Servant Leadership in Agile environments.

NEW QUESTION # 20
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