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CASM Dump File, CASM Valid Test Discount

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q40-Q45):

NEW QUESTION # 40
Which is NOT a characteristic of Agile Process Improvement?

A. Conducting regular reviews
B. Identify and mitigate any constraints affecting the flow of work
C. Aligning Agile values with processes
D. Ensures documentation is updated and comprehensive

Answer: D

Explanation:
Agile Process Improvement emphasizes iterative, value-driven enhancements to processes, but it avoids unnecessary bureaucracy, such as overly comprehensive documentation.
A . Correct. Agile focuses on identifying and mitigating bottlenecks or constraints to optimize workflow.
B . Correct. Regular reviews, such as retrospectives, are essential to continuous improvement.
C . Incorrect. While documentation is important, Agile prefers documentation that is "just enough" to support collaboration and delivery, avoiding overly comprehensive updates.
D . Correct. Aligning processes with Agile values ensures that improvements drive responsiveness, flexibility, and customer satisfaction.
Reference:
Agile Manifesto principle: "Working software over comprehensive documentation." Lean and Agile Process Improvement strategies in ITIL 4 and SAFe.

NEW QUESTION # 41
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

A. Put strict control on changes and only allow them early in development
B. Both A and C
C. Shift IT's main focus to software development
D. Be more collaborative

Answer: D

Explanation:
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Reference:
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.

NEW QUESTION # 42
Which statement describes the Definition of Done?

A. Items that need to be completed during the Sprint for success
B. When a Team completes all of their work for a Sprint
C. Shared understanding of expectations for an increment or backlog item
D. From the Sprint Review, a description of what was completed during the Sprint

Answer: C

Explanation:
The Definition of Done (DoD) is a shared understanding of what constitutes completeness for a backlog item or increment, ensuring transparency and quality.
A . Incorrect. This describes Sprint requirements, not the Definition of Done.
B . Correct. The DoD is an agreement among the team about the criteria that must be met for work to be considered done.
C . Incorrect. The Sprint Review reflects completed work but does not define the DoD.
D . Incorrect. Completing work for a Sprint doesn't necessarily mean adhering to the DoD.
Reference:
Scrum Guide 2020: Definition of Done.

NEW QUESTION # 43
Which is NOT one of the underlying principles of the Agile Manifesto?

A. The highest priority is to satisfy the customer
B. Working software is the primary measure of progress
C. Simplicity-the art of maximizing the amount of work not done-is essential
D. Deliver working software daily

Answer: D

Explanation:
The Agile Manifesto outlines 12 principles, and while delivering value frequently is one of them, "delivering working software daily" is not explicitly stated. Let's evaluate the options:
A . Correct. The Agile Manifesto states that "working software is the primary measure of progress." B . Incorrect. The principle states, "Deliver working software frequently, from a couple of weeks to a couple of months," but it does not specify daily delivery. This makes "daily" incorrect.
C . Correct. Satisfying the customer through early and continuous delivery is the highest priority in Agile.
D . Correct. Simplicity, or minimizing unnecessary work, is one of the core principles in Agile.
Reference:
Agile Manifesto: agilemanifesto.org
Principle 3: "Deliver working software frequently..."
Principle 10: "Simplicity-the art of maximizing the amount of work not done-is essential."

NEW QUESTION # 44
Which of the following roles should be included in an Agile Service Management Team?

A. Designer
B. Developer
C. Customer
D. Leader

Answer: D

Explanation:
An Agile Service Management Team typically requires a Leader who guides the team in applying Agile practices, ensuring collaboration, and delivering value. Let's evaluate the roles:
A . Correct. A leader is necessary to inspire, guide, and ensure the team adheres to Agile principles. This role may overlap with an Agile Service Manager or Scrum Master.
B . Incorrect. While developers may be part of service delivery teams, they are not mandatory for every Agile Service Management team, which focuses more on service processes.
C . Incorrect. Designers may contribute to specific tasks, but they are not core members of Agile Service Management teams.
D . Incorrect. While the customer provides input, they are not part of the team but rather a stakeholder.
Reference:
ITIL 4 Service Value Chain: Roles and responsibilities in Agile Service Management.

NEW QUESTION # 45
......

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